Managed IT Services

Take the stress out of your IT System by letting our experienced consultants provide you with Managed IT Services for your daily business needs. It covers your IT needs from the smallest tasks to the most complex.

Commercial IT offer customised managed IT services plans, based on client’s individual requirements to proactively monitor and manage server & network infrastructure, general end user IT support and procurement of new hardware and software.

24/7 IT Support (phone, email, remote & onsite)

There are times where a quick phone call to an experienced IT Consultant is all that is needed to get you working again, or at other times you may need onsite support. Because each business is unique and each technical issue is different, we offer a flexible range of Technical and Helpdesk Support options to ensure you have the most effective level of support for your IT systems when you need it.

Guaranteed Response Times

We can assure you that whether you have an urgent issue or a general IT helpdesk issue, we will respond to you within the agreed time frame.

Proactive Maintenance

Based on client’s service level agreement (SLA), we perform regular comprehensive line of preventative maintenance checks designed to predict and prevent server and network issues prior to them impacting your business. This ensures greater uptime and therefore improved productivity levels of the staff. A summary report is sent back to the customer, which highlights any issues or areas of concerns and the plan to resolve these concerns.

Proactive Infrastructure and Performance Monitoring

Based on client’s SLA, we deploy server, workstation and network monitoring agent software that identifies under-performing, failing hardware and arising issues prior to them becoming real problems to your business. This strategy ensures your business is running at its full capacity and delivering the productivity that you expect.

Daily Backup Monitoring

Data protection is crucial for protecting your business continuity. System backups are checked and updated daily (Mon-Fri) on our records by a helpdesk team member based on the backup schedule. This ensures that we keep a track record of the backup success rates and analyse and rectify any issue if it occurs after consulting the client. For customers, this means extra piece of mind that someone is looking after the backups and monitoring them regularly.

Disaster Recovery Backup Management

Disaster recovery (DR) is more than simply backing up your businesses data to a tape or hard disk drive. It’s about having a contingency solution in place in the event of a complete system failure. Apart from clients copy of onsite/offsite DR backups, Commercial IT take periodic disaster recovery backup images of clients’ server systems to an external Hard Disk Drive (HDD) and store them offsite for added safety.

Antivirus and Spam Management

We have various solutions to manage spam and antivirus-filtering based on client’s requirements. We offer enterprise-class spam and virus-protection system for clients e-mail and data. Our solutions always checked using the latest anti-spam and antivirus agents available and filtering is automated to get effective protection from spam, virus and other email threats before they even reach your network.

License and Asset Management

Collect and report software licensing and IT asset information on all device for customers.

Warranty Management

We will record your IT hardware warranty information. Our purchasing officer will look after start-to-finish warranty claim and return creation, tracking, processing, and fulfilment in case of a hardware failure which allows you to concentrate on what matters most, growing your business.

Managed IT Services